Program Overview

Endurance HQ Messaging Programs

Endurance HQ provides SMS and MMS messaging for platform notices and for event or organization senders identified in each message. Programs include event, participant, volunteer, purchase, safety, support, and other messages described when you enroll. Promotional messages require the separate consent applicable to that subject.

Types of messages we send:

Race day reminders and packet pickup information
Schedule changes and start time updates
Course reroutes and weather alerts
Volunteer shift reminders (24 hours and one hour before)
Emergency and safety notifications
Event cancellation or postponement notices
Post-event results notifications
Registration, purchase, transfer, waitlist, lottery, membership, donation, and account notices
Two-way replies and organizer support
Fundraising, sponsor, store, community, or promotional messages when the sender has the required separate consent

How You Enroll

Before a sender messages you, it must obtain the level of consent required for that sender and message subject. Enrollment may occur through an optional registration, volunteer, account, event-pass, text-in, or other clearly disclosed consent flow. Consent is not a condition of purchase, registration, or volunteering.

Consent Is Specific

Consent applies only to the event, organization, or Endurance HQ program identified when you enroll
Consent for informational messages does not automatically authorize promotional messages
Consent cannot be bought, sold, transferred, or treated as blanket permission for unrelated senders or subjects
The sender may ask you to confirm consent again if the sender, message subject, or expected use changes materially

Organizer-Added Numbers

An event organizer may import or add a phone number only when it has recipient-specific consent for the identified sender and message subject and can document how and when that consent was obtained. Prior participation, a business relationship, an emergency-contact entry, or possession of a phone number does not by itself authorize messaging.

Message Frequency & Rates

Message frequency varies. It depends on the event, program, your activity, and whether you participate in a two-way conversation. Urgent circumstances may result in additional messages.
Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan.
Supported carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.

How to Opt Out

Text STOP to opt out at any time.

Reply STOP to withdraw consent from the sender or messaging program associated with that message. You may receive one confirmation. Depending on the sending number and event, a different event or organization sender may require a separate opt-out. Reply START or use the disclosed enrollment method if you later choose to re-enroll.

You may also use any SMS preference controls available for the relevant account, event pass, volunteer record, or organization. Changing an in-app preference may not affect a different sender or number.

Help & Support

Text HELP for assistance.

Reply HELP to any message from Endurance HQ for assistance. You can also contact us directly at tyler@endurancehq.app.

Privacy & Data Protection

We do not sell your mobile number or SMS consent, and we do not share them with third parties for those third parties' own marketing. We disclose them as needed to the identified sender, Endurance HQ, Twilio, participating carriers, and vendors that support message delivery, security, and compliance.

We use Twilio, a trusted communications platform, to deliver SMS messages. For full details on how we handle your personal information, see our Privacy Policy (Section 2.5: SMS/Text Messaging Communications).

For our complete SMS program terms, see our Terms of Service (Section 8.5: SMS Program Terms).

Organizer and Sender Obligations

If you use Endurance HQ to send SMS or MMS for an event or organization, you are the sender of those messages and agree to:

Obtain and retain proof of recipient-specific consent before messaging
Obtain prior express written consent where required for promotional or telemarketing content
Accurately identify the sender and disclose the message subject, expected frequency, message and data rates, HELP, STOP, and links to applicable terms and privacy notices
Never transfer consent from another event, organization, sender, or unrelated message subject
Honor opt-outs promptly and keep imported, exported, and connected systems synchronized with suppression records
Comply with applicable law, carrier requirements, Twilio policy, and the Endurance HQ Terms of Service

Sample Messages

Here are examples of the types of messages you may receive:

“Desert Dawn 50K: Packet pickup opens at 4:30am at Central Park. Please arrive 15 minutes early. Reply STOP to opt out, HELP for help.”

“Desert Dawn 50K: Start time delayed to 7:30am due to weather. Check details: https://endurancehq.app”

“Desert Dawn Volunteers: Your aid station shift starts at 5:45am tomorrow. Location map: https://endurancehq.app”

“Desert Dawn 50K Alert: Course reroute in effect after mile 18 due to trail closure. Follow updated signage.”

Quick Reference

Program Name

Endurance HQ and identified event or organization programs

Message Frequency

Varies by program and activity

Opt Out

Reply STOP to any message

Help

Reply HELP or email tyler@endurancehq.app

Cost

Message and data rates may apply

Consent Required?

Consent is optional and specific to the disclosed sender and subject

Contact Us

For questions about our SMS messaging program, please contact us:

Endurance HQ

Email: tyler@endurancehq.app

Website: endurancehq.app

SMS Text Messaging