SMS Text Messaging Terms

Program Overview

Endurance HQ Event Notifications

Endurance HQ sends SMS/text messages related to endurance sports events you register for or volunteer at. Messages are transactional and informational only — no marketing or promotional messages are sent without separate explicit consent.

Types of messages we send:

Race day reminders and packet pickup information
Schedule changes and start time updates
Course reroutes and weather alerts
Volunteer shift reminders (24 hours before and morning of)
Emergency and safety notifications
Event cancellation or postponement notices
Post-event results notifications

How You Opt In (Call to Action)

Endurance HQ never sends unsolicited text messages. You must provide explicit consent before receiving any SMS notifications. There are two ways to opt in:

Participant Registration

When registering for an event on Endurance HQ, you will see an optional SMS consent checkbox on the waivers and agreements step of the registration form. The checkbox reads:

I agree to receive event-related SMS notifications

Receive race day updates, schedule changes, and emergency alerts via text message. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy & Terms.

This checkbox is not checked by default — you must actively check it to opt in. SMS consent is not required as a condition of event registration. You can register for any event without opting in to SMS notifications.

Volunteer Signup

When signing up to volunteer for an event, you will see an optional SMS opt-in checkbox on the signup form. The checkbox reads:

Send me SMS shift reminders

Receive text reminders 24 hours before and the morning of your shift, plus emergency alerts. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

This checkbox is not checked by default — you must actively check it to opt in. SMS consent is not required as a condition of volunteering. You can volunteer without opting in to SMS notifications.

Volunteers can also manage their SMS preferences at any time through the volunteer settings dashboard, which includes an SMS toggle switch.

Message Frequency & Rates

Message frequency varies by event. You will typically receive 1-10 messages per event you are registered for or volunteering at. Additional messages may be sent in urgent or emergency situations.
Message and data rates may apply. Contact your mobile carrier for details about your text messaging plan.
Supported carriers: Major US carriers are supported. Carriers are not liable for delayed or undelivered messages.

How to Opt Out

Text STOP to opt out at any time.

Reply STOP to any message from Endurance HQ to immediately unsubscribe from all SMS notifications. You will receive a one-time confirmation message. After opting out, you will no longer receive SMS messages from Endurance HQ unless you re-enroll.

You can also manage your SMS preferences through your account settings or the volunteer settings dashboard.

Help & Support

Text HELP for assistance.

Reply HELP to any message from Endurance HQ for assistance. You can also contact us directly at tyler@trailrunnerhq.com.

Privacy & Data Protection

Your phone number and SMS consent are never shared with third parties for marketing purposes. Your phone number is used solely for the event-related communications described on this page.

We use Twilio, a trusted communications platform, to deliver SMS messages. For full details on how we handle your personal information, see our Privacy Policy (Section 2.5: SMS/Text Messaging Communications).

For our complete SMS program terms, see our Terms of Service (Section 7.5: SMS Program Terms).

Sample Messages

Here are examples of the types of messages you may receive:

“Desert Dawn 50K Reminder: Packet pickup opens at 4:30am at Central Park. Please arrive 15 minutes early. Reply STOP to opt out.”

“Desert Dawn 50K Update: Start time delayed to 7:30am due to weather. Check details: https://endurancehq.app Reply STOP to opt out.”

“Volunteer Reminder: Your aid station shift starts at 5:45am tomorrow. Location map: https://endurancehq.app Reply STOP to opt out.”

“Race Alert: Course reroute in effect after mile 18 due to trail closure. Follow updated signage. Reply STOP to opt out.”

Quick Reference

Program Name

Endurance HQ Event Notifications

Message Frequency

1-10 messages per event (varies)

Opt Out

Reply STOP to any message

Help

Reply HELP or email tyler@trailrunnerhq.com

Cost

Message and data rates may apply

Consent Required?

No — opt-in is always optional

Contact Us

For questions about our SMS messaging program, please contact us:

Endurance HQ

Email: tyler@trailrunnerhq.com

Website: endurancehq.app